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Structure That
Gets Things Done

Tyler Hadley

Operations-minded project coordinator with a decade of experience managing cross-functional work from planning through delivery. I translate ambiguity into structured execution plans and build the systems that keep complex projects on track.

Project Manager Project Coordinator Operations Manager Program Manager Business Operations
Cross-Functional Coordination Stakeholder Management Process Design Google PM Certificate (In Progress)
Get in Touch for a Project Management Role
Tyler Hadley
Wilbraham, MA
Remote & Hybrid · Willing to travel up to 80 miles to office
Project management by the numbers

Execution at Scale

The operational proof behind the coordination skills. Real projects, real deadlines, real outcomes.

30+
Concurrent Accounts Managed
Active client projects coordinated simultaneously per year
900+
Annual Proposals & Deliverables
End-to-end workflow with repeatable templates and quality standards
$200K
Rebrand Project Budget
Organization-wide rebrand delivered on-time with zero rollback
95%
Client Satisfaction Rate
Maintained across all active project accounts
<12hr
Average Issue Resolution
Proactive tracking prevents escalation before it reaches clients
<24hr
Lead Response SLA
CRM-enforced accountability checkpoint across 1,000+ prospects
24+
Events Coordinated Annually
End-to-end planning with vendor coordination and multi-stakeholder communications
50%
Admin Workload Reduction
Process improvements that reclaimed hours across membership operations
Project management career

Where I've Owned Delivery

A decade of managing cross-functional work, coordinating stakeholders, and building the systems that keep complex projects from falling apart.

2019 – Present
Vice President of Sales & Marketing
DDS Acoustical Specialties LLC · Westfield, MA
  • Plan and coordinate delivery across 30+ concurrent active client accounts per year, maintaining 95% satisfaction through structured communication cadences, issue tracking, and an average resolution time under 12 hours.
  • Manage 900+ annual proposals and quotes as an end-to-end workflow, building repeatable templates and documentation standards that cut turnaround time and improved output consistency.
  • Serve as primary liaison between client stakeholders, internal operations, and fulfillment teams to align scope, budget, and timeline expectations before commitment.
  • Implemented Pipedrive CRM to standardize pipeline tracking, lead documentation, and follow-up workflows across 1,000+ prospects, establishing measurable accountability checkpoints.
  • Actively integrate AI tools (Claude, ChatGPT, Copilot) into proposal development, status reporting, and client communication workflows, improving output quality and reclaiming hours per week.
  • Produce performance reporting on marketing and sales activity, synthesizing pipeline health, campaign results, and revenue contribution into clear, decision-ready summaries for leadership.
2016 – 2022
Marketing & Communications Manager
Way Finders Inc. · Springfield, MA
  • Served as primary liaison between program teams and IT during the rollout of HUD-regulated digital forms and web-based tools, coordinating stakeholder requirements and managing change communications through public launch.
  • Project-managed a $200,000 organization-wide rebrand across naming, logo, website, signage, and photography, coordinating cross-functional teams and external vendors against a hard public launch deadline with no post-launch rollback.
  • Developed and delivered end-user training materials and instructional video content for new regulated digital tools, enabling internal staff adoption across multiple program areas.
  • Managed a digital presence averaging 45,000 monthly sessions across seven program areas, owning content coordination, updates, and messaging aligned to program goals.
  • Partnered with IT and Business Intelligence to strengthen analytics tracking infrastructure, enabling data-informed decisions on channel performance.
  • Led and mentored up to 3 communications staff members, setting milestones, delegating deliverables, and quality-reviewing all output before publication.
2021 – Present
Board Member (Vice President / Treasurer)
Young Professional Society of Greater Springfield
  • Coordinate end-to-end planning and execution for 24+ annual events averaging 30+ attendees and $50,000+ in sponsor support, managing timelines, vendor coordination, and multi-stakeholder communications.
  • Administer a multi-tool digital operations stack (Wild Apricot, Stripe, AI-assisted tools) supporting membership management, event registration, payment processing, and member communications for 150+ members.
  • Provide financial oversight as Treasurer, managing budgets, expense tracking, and financial reporting across annual programming for a volunteer-run organization.
  • Oversee membership systems and reporting, improving operational consistency and reducing administrative workload by 50%.
Credentials in progress

Formalizing the Methodology

The project management fundamentals are built from a decade of practice. I'm formalizing the credential layer now.

Google Project Management Certificate
Google / Coursera
In Progress
Google Ads & Artificial Intelligence
Google Digital Academy
Complete
Claude Certifications (101, Cowork, Code, AI Fluency)
Anthropic Academy
Complete
Foundational Leadership 101
Employers Association of the NorthEast
Complete
Project management toolkit

Skills & Platforms

The coordination, documentation, communication, and operational skills I bring to any project management role.

Coordination & Planning
Cross-Functional Project Coordination Stakeholder Communication Risk Identification & Escalation Milestone Planning Dependency Management Multi-Priority Management Meeting Facilitation & Action Tracking
Process & Documentation
Process Design & Documentation Workflow Standardization Status Reporting Template Development Change Management Staff Training & Onboarding Quality Review Standards
Operations & Reporting
CRM Pipeline Management (Pipedrive) Budget Oversight Vendor Coordination IT Liaison Coordination Performance Reporting Executive Summaries KPI Tracking
Tools & Platforms
Microsoft 365 & SharePoint AI LLMs (Claude, ChatGPT, Copilot) Pipedrive CRM Wild Apricot Adobe Creative Suite Google Analytics Mailchimp WordPress QuickBooks
Selected project management work

Projects & Initiatives

High-stakes, multi-dependency projects I have planned, coordinated, and delivered from start to finish.

Brand Project Management
$200K Organization-Wide Rebrand
Project-managed a full organizational rebrand from HAPHousing to Way Finders, coordinating cross-functional teams and external vendors across naming, logo, website, photography, and signage.
Budget Managed$200,000
Stakeholder TeamsInternal + External Vendors
DeliverablesLogo, Web, Signage, Photo
Launch OutcomeOn-Time, Zero Rollback
Account & Delivery Coordination
30+ Concurrent Account Management
Built and maintained the end-to-end coordination system for managing 30+ simultaneous client accounts, with structured communication cadences, issue tracking, and internal handoff protocols.
Concurrent Accounts30+
Client Satisfaction95%
Avg Issue Resolution<12 Hours
Annual Deliverables900+
IT & Digital Tool Rollout
HUD-Regulated Platform Implementation
Served as primary liaison between program staff and IT during deployment of HUD-regulated digital tools and web-based forms, managing stakeholder requirements and change communications through launch.
Stakeholder GroupsProgram Teams + IT
Training MaterialsDocs + Instructional Video
Program Areas CoveredMultiple
OutcomeFull Staff Adoption
Event Operations
24+ Annual Event Program
Coordinate end-to-end planning and execution for 24+ annual events, managing timelines, vendor coordination, budget oversight, and multi-stakeholder communications for a volunteer-run organization.
Events Per Year24+
Average Attendance30+
Sponsor Revenue Managed$50,000+
Members Served150+
Ready to talk

Let's Build Something
On Time and On Scope

I'm actively looking for project management and operations roles where structure, execution discipline, and stakeholder communication drive outcomes. Based in Wilbraham, MA. Remote and hybrid available.

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Let's connect

Open to the Right Opportunity

I'm actively exploring leadership and specialist roles in Sales, Marketing, and Customer Success at $90,000+. Based in Wilbraham, MA — remote and hybrid available, and willing to travel up to 80 miles to office.

413.348.8178 thadley3384@gmail.com www.tyler-hadley.com LinkedIn Profile

I typically respond within one business day.

✓ Thanks for reaching out! I'll be in touch soon.